The world might be telling us to keep away from one-another – but as a people first organisation, we were never going to let Covid-19 stop us from investing in our people and creating a first-class care experience.
The Learning and Development team at The Fremantle Trust have worked to create an enviable programme of training, both face to face theory and hands on practical sessions in theTrust’s own training rooms. Prevailing circumstances meant that both of these had to quickly halt in March. With flexibility and adaptability at the forefront of our planning, we had to be ready for what came next. On March 23rd – the day the country went into full lockdown – we launched our online training platform to ensure that all of our people could continue to learn every day.
Such was the uptake of the platform that after just 6 months, September 2020 saw us cross the threshold of 12,000 online pieces of training completed. Not only is this a testament to our people, but it has given us a basis on which to grow our training and learning provision moving forward.
Creating a Bubble
Keeping within all Covid-19 regulations, we have been able to bring our management teams from our services together in a monthly “Leadership Academy,” allowing our training team to spend in depth time with our operational management team to upskill them, and ensure the Fremantle Trust remains on the cusp of developments across the sector. The focus of the sessions has been firmly rooted in the importance of leadership behaviors as a driver of high quality care provision. Content has ranged from management and leadership through to customer service and communications; all of which help us to deliver better services for our residents and tenants.
Looking to the Future
2020 has shown the team at The Fremantle Trust that, with determination and creative thinking, there is nothing that can stop our growth and development. Sue Ascott, Head of Learning and Development concludes: “It’s a real pleasure to be developing such a robust and engaged workforce. To be successful in the care sector, our teams need a very fine balance of knowledge and passion. It’s inspiring to work with so many people that have both in bucket-loads, and who are willing to learn more.”