Burnham-based nursing home, Lent Rise House, has been rated ‘Good’ across all categories in its recent inspection from the Care Quality Commission.
The rigorous review of the home, found it to be performing consistently well across the five care sector standards, which examine how safe, effective, caring, responsive and well-led services are.
This marks the team’s commitment to turn the service around following a previous rating of ‘Requires Improvement’ and was also supported by the appointment of Hazel Greenway as service manager, who has led a strategy to ensure high standards in every area.
Lent Rise House also received the highest rating in food hygiene from the Food Standards Agency, which reiterates its dedication to quality and compliance.
CQC praised the team for working well together. They also remarked that employees ‘treated people with kindness and compassion, respected their privacy and dignity and took account of their individual needs.’
The report also noted that the team are all well supported, with access to training and development and regular opportunities to share best practice.
Barbara Clark, a relative of a resident at Lent Rise House, commented:
All the management and the team have worked hard to raise standards over the last 12 months. All residents have benefitted from the enhanced standards in all areas. The friendly employees have created a warm and caring atmosphere which enables residents to be content and happy, leading fulfilling lives.
Hazel Greenway, manager of Lent Rise House, added:
We are really pleased to have received a ‘Good’ report across all categories as it mirrors the effort that has been invested into continuous improvement. It’s extremely important to us to ensure a balance between vigilance and high quality, while providing a really caring and compassionate approach so residents feel truly at home.