Vision and Values

Fremantle Vision

• To provide first class services focussed on individual customer outcomes and satisfaction 
• To build our reputation as the provider of choice for quality and best value services
• To work with staff and stakeholders to develop and deliver innovative and high quality services
• To continually look for improvements to services and work with the people we support and staff to deliver them
• To develop the skills and qualifications of our dedicated workforce

Fremantle Values

• Caring for our residents in a bespoke fashion, knowing that everyone is special and unique.
• Always  ensuring a great quality of life
• Residents needs are at the forefront of what we do
• Encouraging every member of staff to contribute fully

Philosophy of Care Statement

We exist solely to serve our customers; our mission is to enhance the quality of life of every one of our service users by providing innovative, high-quality care and support services in quality environments. We genuinely consult with the people who use our services, staff and other stakeholders to find ways to improve and to introduce new services to meet newly identified needs.

We aim to meet people’s needs for independence, personal choice and control, privacy, fulfillment, safety, citizenship and social interaction in respectful and dignified ways that enable them to live more fulfilled lives. We believe that ensuring these needs are met will promote an overall sense of wellbeing and clearly demonstrate to the people who use our services that care and kindness are at the heart of the services we provide.

People are our most important consideration and our most important asset. The most vital resource to our company is our staff, therefore we strive to attract and retain outstanding employees. We believe in and we strive to maintain an open, friendly and supportive organisation. Our services are built around teams of people who co-operate and support each other in order to achieve the best results for the people who use Fremantle services.