Quality Assurance

Our aim is to ensure that the quality of The Fremantle Trust's services continuously improves.

Key Principles

• To proactively engage with everyone who uses The Fremantle Trust's services, their families, advocates and any external professional staff that may be involved in their suppport, to find out their opinions of the services we are providing.

• Divisional Managers work with Service Managers to help ensure everyone receives a high quality service which is person-centred so that it meets their individual needs. A monthly audit around a specific topic is carried out by the Service and Divisional Managers.

• Each month a senior manager from head office visits each service for quality monitoring purposes. These managers talk to people using the service about the subject of that month's audit to find out what they know and think about that particular aspect of our service. These managers also speak to staff about the topic with the objective of identifing any areas of concern.

• Every one of The Fremantle Trust's services are subject to an annual quality audit and is assessed annually by our own managers against "Our Health, Our Care, Our Say", Guidance about Compliance (Health and Social Care Act 2008), and the REACH standards as appropriate for each service.

• Feedback from each of these mechanisms is used to change and improve services if and as necessary.
  

National Care Forum - Quality First

“Quality First is a framework which demonstrates the commitment of NCF members to providing high quality and continually improving services.” NCF

Being a quality provider is more than simply complying with regulations and standards. By signing the NCF Quality First Commitment The Fremantle Trust has committed to creating environments that inspire confidence in the quality of care and support services it delivers. Quality First unites NCF members into a strong and compassionate community, shaped by not-for-profit values, supported by shared experiences and expertise, and dedicated to achieving ethical and accessible services.

The Fremantle Trust believes that adults with learning disabilities and older people are a valuable part of society and remain able to make important and essential contributions to families, communities and society.